Tuesday, December 31, 2013
Why doesn't the button just call them back in 20 minutes?
"One of the most off-putting aspects of a magic pushbutton is its tendency for the user interaction to proceed by entering a large volume of data, then having it rejected for some unexpected reason. This is particularly poor design when it is combined with the infamous "Redo from scratch" messages of older systems. Even where a form is returned with the entered data preserved and the problem field highlighted, it is still off-putting to users to have to return to a field that they thought they had completed some minutes earlier."
Snarky: My magic pushbutton? I put it there so Customer Service can buy themselves 20 minutes to investigate while the user fills out the form.
Title: Why doesn't the button just call them back in 20 minutes?